{"id":2505,"date":"2016-03-09T05:58:27","date_gmt":"2016-03-09T05:58:27","guid":{"rendered":"https:\/\/electro.madrasthemes.com\/?page_id=2505"},"modified":"2026-09-13T13:34:34","modified_gmt":"2026-09-13T10:34:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/deno.co.ke\/?page_id=2505","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Find quick answers to common questions regarding our cooking gas services, M-KOPA flexible financing, home appliances, deliveries, and store policies.” font_container=”tag:p|font_size:20px|text_align:left|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal” el_class=”faq-page-title”][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Do you offer delivery for gas cylinders and heavy appliances?<\/h3>\n
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Yes! We provide fast and reliable doorstep delivery for LPG gas refills (K-Gas, Afrigas, TotalEnergies) and heavy home appliances across Kasarani, Mwiki, Roysambu, and surrounding areas.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Where is your physical shop located?<\/h3>\n
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Our physical store is conveniently located opposite Kasamat Supermarket, along Seasons PCEA Road, Clay City, Kasarani, Nairobi. You are welcome to visit us anytime during our operating hours.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

How does M-KOPA “Lipa Mdogo Mdogo” financing work?<\/h3>\n
\n

Our M-KOPA smartphones and devices allow you to acquire top-tier devices (Samsung, Tecno, Infinix) with a small initial deposit and flexible daily or weekly installment plans paid easily via mobile money.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

What are your store’s opening hours?<\/h3>\n
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We are open every day of the week\u2014Monday through Sunday\u2014from 7:30 AM to 10:00 PM to ensure you can always access essentials when you need them.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Are all your home appliances and electronics genuine?<\/h3>\n
\n

Absolutely. We stock 100% genuine products directly sourced from trusted brands like Ramtons, Bruhm, Von, Samsung, Tecno, and Infinix, backed by manufacturer warranties.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

How can I reach customer support if I have an issue with my order?<\/h3>\n
\n

You can reach our team immediately through our contact lines, via email at support@denohenterprises.com, or by visiting our Kasarani store.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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