Frequently Asked Questions
Find quick answers to common questions regarding our cooking gas services, M-KOPA flexible financing, home appliances, deliveries, and store policies.
Do you offer delivery for gas cylinders and heavy appliances?
Yes! We provide fast and reliable doorstep delivery for LPG gas refills (K-Gas, Afrigas, TotalEnergies) and heavy home appliances across Kasarani, Mwiki, Roysambu, and surrounding areas.
Where is your physical shop located?
Our physical store is conveniently located opposite Kasamat Supermarket, along Seasons PCEA Road, Clay City, Kasarani, Nairobi. You are welcome to visit us anytime during our operating hours.
How does M-KOPA “Lipa Mdogo Mdogo” financing work?
Our M-KOPA smartphones and devices allow you to acquire top-tier devices (Samsung, Tecno, Infinix) with a small initial deposit and flexible daily or weekly installment plans paid easily via mobile money.
What are your store’s opening hours?
We are open every day of the week—Monday through Sunday—from 7:30 AM to 10:00 PM to ensure you can always access essentials when you need them.
Are all your home appliances and electronics genuine?
Absolutely. We stock 100% genuine products directly sourced from trusted brands like Ramtons, Bruhm, Von, Samsung, Tecno, and Infinix, backed by manufacturer warranties.
How can I reach customer support if I have an issue with my order?
You can reach our team immediately through our contact lines, via email at support@denohenterprises.com, or by visiting our Kasarani store.